Author: gweeks
The Leader’s Role in Quality: An annotated slide deck to get you started
E-QIPE-QIP has developed a short slide deck that you can use to support discussions about the leader’s role in advancing quality. You are welcome to use these slides when engaging your senior team about their role in strengthening quality culture.
Leader Checklist for Advancing Quality
E-QIP 10 minutesA practical checklist for leaders to assess and strengthen how they personally and organizationally advance quality. The first seven areas describe organizational approaches. The last three are directed towards individual development and growth.
Ten Common Questions about the QI process
E-QIP 10 minute readThe “Ten Common Questions About the QI Process” tip sheet from E-QIP highlights practical insights for leaders planning or guiding quality-improvement work. Drawing on lessons from E-QIP coaches, it addresses common QI challenges and questions from project teams and offers actionable guidance on topics such as using data to drive improvement and selecting change ideas to test, making it a valuable roadmap for leaders who are planning or leading QI project work.
How can a system get organized for improvement?
National Library of Medicine 13 minutesIn this video, Dr. Don Berwick, co-founder of the Institute for Healthcare Improvement (IHI), discusses how healthcare systems can build quality improvement into the culture of their organizations. He emphasizes that lasting improvement isn’t about isolated projects or short-term fixes, but about creating environments where improvement becomes a shared mindset and practice across all levels of staff — leaders, frontline workers, and teams alike. Drawing on systems-thinking approaches and the idea that how work is done influences outcomes, Berwick highlights the importance of leadership, shared values, and continuous learning in fostering a quality culture that supports safer, better care.
Crossing the Quality Chasm
National Library of Medicine 20 minute read (Executive summary)This report originally defined quality using the STEEP (safe, timely, effective, efficient, equitable, person-centered) dimensions. It highlights that despite vast advances in medical knowledge and technology, the health-care system still falls high-quality care. It calls for a fundamental redesign of health care delivery that is less system-centered and more patient/client-centered.
Six Domains of Quality
Agency for Healthcare Research and Quality 2 minute readThis page outlines six core domains of healthcare quality as defined by the Institute of Medicine: safe, effective, patient-centered, timely, efficient, and equitable.
Quadruple Aim
BMJ Journals 20 minute readThis 2015 paper proposes extending the three-part framework of the “Triple Aim” (improving patient experience, improving population health, and reducing per-capita cost) by adding a fourth goal: improving the experience of providing care for health-care professionals.
From the Triple Aim to the Quintuple Aim
Institute for Healthcare Improvement 5 minute readThe webpage by the Institute for Healthcare Improvement explains the “Quintuple Aim” framework, which built upon the “Triple Aim” for health systems. It emphasizes improving population health, care quality, and cost‐effectiveness, in addition to prioritizing workforce well-being and health equity as essential to improving the quality of care.
Quality Improvements in Mental Health Services
PubMed Central, National Institutes of Health 15 minute readThis white paper shows how integrating planning, control and improvement activities across the full organization enables health systems to reliably meet evolving patient and population needs.
Quality Matters
Health Quality Ontario 45 minute readGo deeper to learn how Ontario’s health-care system can achieve safe, effective, patient-centered, timely, efficient and equitable care for all through a shared quality framework that drives system-wide improvement.
Roadmap to Wellness
Government of Ontario 15 minute readExplore how together, the Ontario government, service providers, clients and allies propose transforming mental-health and addictions care in Ontario by establishing a connected, high-quality system available across every community, every age, and every need.
Quality Improvement in Healthcare
Dr. Mike Evans 11 minutesIn this video, Dr. Mike Evans explains what quality improvement is, why it matters in healthcare, and how small changes and systematic improvement can lead to better care and outcomes. It’s a concise, accessible overview of core QI concepts aimed at clinicians, learners, and anyone interested in healthcare improvement.
Leadership: Building a Quality-Driven Culture
E-QIP 5 minute readThis tip sheet from E-QIP highlights practical advice for leaders planning or guiding quality-improvement efforts. It outlines key leadership actions to foster a culture where quality improvement is embraced at every level including engaging boards, aligning QI with organizational strategy, identifying champions, clarifying problems, and communicating progress.
Hardwiring the process. Sustaining and Spreading your QI initiative
E-QIP 5 minute readA brief guide that helps organizations sustain quality-improvement work by embedding new practices into everyday operations. It outlines simple strategies to integrate changes, engage leadership, and ensure improvements last over time.
Effective collaboration across agencies
E-QIP 2-5 minute readCollaboration and group decision-making can be a challenge in any quality improvement project. When collaboration happens across agencies, the geographical distance can create its own unique set of challenges. E-QIP engaged Leader, Ru Tauro, former Executive Director of Oak Centre and part of the OCAN network shares some of her key learnings related to multiple partner collaborations.
Quality Improvement Tips for Empowering Clients and Family Advisors
E-QIP 2 minute readClients and families play an important role in any Quality Improvement (QI) initiative. Responsibilities can range from being an advisor to committee member to participants in focus groups and surveys. As you plan for engagement, consider these tips from various teams who have successfully implemented QI initiatives in their organization.
Advancing the quality agenda in your organization
E-QIP 2 minute readShifting towards a quality improvement culture is a journey that is shaped through behavior changes over time. QI leaders recommend these seven attributes and behaviors to support the quality improvement process.
Whole System Quality
Institute for Healthcare Improvement 60 minute readDiscover how a unified “whole system” approach to quality—integrating planning, control and improvement across every level—can help your organization become more resilient, responsive and learning-driven in today’s health-care environment.
Turn on the Lights Podcast
Institute for Healthcare Improvement 40-45 minutes per episodeTurn on the Lights is a podcast from the Institute for Healthcare Improvement (IHI) that explores tough questions and big ideas in health care through honest, thought-provoking conversations. Hosted by Dr. Don Berwick and Dr. Kedar Mate, each episode highlights real challenges and solutions — from quality and equity to social justice and system transformation — with guests ranging from clinicians and patients to policymakers and innovators. It aims to inform, inspire, and empower listeners to help improve health and health care everywhere.
The four key tactics for organisational radicals
1000 Lives Improvement 3 minutesEmbarking on a Quality Improvement (QI) initiative requires the commitment of leaders and staff across an organization. Consider these tips when planning your quality improvement initiative.