Category: Article

This paper presents a framework to help identify, understand and evaluate the return on investment from the application of QI in healthcare settings. The authors provide examples from a mental health provider in London, England that demonstrate how to determine and present ROI for multiple purposes and audiences.

This 2015 paper proposes extending the three-part framework of the “Triple Aim” (improving patient experience, improving population health, and reducing per-capita cost) by adding a fourth goal: improving the experience of providing care for health-care professionals.