Category: Video

In this video, Dr. Don Berwick, co-founder of the Institute for Healthcare Improvement (IHI), discusses how healthcare systems can build quality improvement into the culture of their organizations. He emphasizes that lasting improvement isn’t about isolated projects or short-term fixes, but about creating environments where improvement becomes a shared mindset and practice across all levels of staff — leaders, frontline workers, and teams alike. Drawing on systems-thinking approaches and the idea that how work is done influences outcomes, Berwick highlights the importance of leadership, shared values, and continuous learning in fostering a quality culture that supports safer, better care.

In this video, Dr. Mike Evans explains what quality improvement is, why it matters in healthcare, and how small changes and systematic improvement can lead to better care and outcomes. It’s a concise, accessible overview of core QI concepts aimed at clinicians, learners, and anyone interested in healthcare improvement.

Embarking on a Quality Improvement (QI) initiative requires the commitment of leaders and staff across an organization. Consider these tips when planning your quality improvement initiative.